What Brick Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only thing a homeowner has when they’re standing in front of a cold fireplace, wondering who to let into their house. We’ve earned ours the slow way - 42 years of showing up when we said we would, explaining what we found in plain English, and fixing it right the first time. No review gets posted here that we couldn’t point to a specific job for.
Recent Reviews
“We bought a split-level in Laurelton last fall, and the inspector said the chimney ‘looked fine.’ Russell ran his camera up there and showed us cracked flue tiles that would’ve let carbon monoxide into the bedroom above the fireplace. He didn’t scare us - just showed the photos, explained the repair, and had it done before Thanksgiving. The $89 seasonal tune-up turned out to be the best money we spent on that house.”
- Marcus I., Laurelton, Brick
“Our chimney hadn’t been swept since the Reagan administration, judging by the paperwork in the mantel. Hearthstone came out, and the technician actually took the time to show me the creosote buildup on the camera - half an inch in spots. What I appreciated was he didn’t try to sell me a liner I didn’t need. Just a thorough sweep, a clean firebox, and photos proving the job was done. The upfront pricing meant exactly zero surprises when I wrote the check.”
- Emily N., Herbertsville, Brick
“Called at 8 PM on a Sunday because smoke was backing up into our living room during what was supposed to be a nice fire. A live person answered - not a robot, not a callback - and Russell was there Tuesday morning with a camera and a brush. Turned out a bird had built a nest above the damper. He cleared it, installed a proper cap from Gelco so it wouldn’t happen again, and we were burning clean that evening. Most places don’t even answer the phone on a weekend.”
- Chris P., Greenbriar, Brick
“I’m skeptical of contractors by nature - grew up watching my dad get burned by guys who talked a good game. Russell’s different. He inspected our chimney in North Brick, found deteriorating mortar joints in the crown, and instead of pushing a full rebuild, he showed me how HeatShield could resurface it for a fraction of the cost. That was three years ago. Still dry, still solid. When my neighbor asked who to call, I didn’t hesitate.”
- Kevin W., North Brick, Brick
“The 90-Day Done Right Promise isn’t marketing fluff - I tested it. We had a persistent downdraft after our sweep last March, and I called back thinking I’d get voicemail hell. Nope. Russell himself came out, found that a storm had shifted our cap slightly, and adjusted it. No charge, no argument, no paperwork to file. ‘In writing, no arguing’ - they actually mean it.”
- Marcus I., Laurelton, Brick
“I’m a veteran, so the 5% discount was nice, but what kept me was the technician showing up in a clean uniform with a background-check badge visible. He laid drop cloths from the front door to the fireplace like he was working in his own mother’s house. After 42 years in business, you either do it right or you don’t last in Brick - and these guys have clearly chosen the former.”
- Chris P., Greenbriar, Brick
Why Customers Trust Us
Every review above points to the same thing: we treat your home like it’s our own because we live here too. Russell Haines has been climbing Brick chimneys since 1984, and he’s built Hearthstone Chimney Co. on the K.E.Y.S. code - Krafted right, Every time, Your home first, Standing behind it. That means professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. It means Level-2 camera inspections with photos you can see and a plain-English verdict. It means background-checked, uniformed technicians who complete most jobs in a single visit, with no-hassle upfront pricing so the number on the estimate is the number on the invoice.
The 90-Day Done Right Promise backs every job in writing. If it’s not right, we come back. No arguing, no paperwork shuffle. We’re not planning to sell the company next year or expand into a franchise - we’re planning to be sweeping Brick chimneys thirty years from now. That changes how you treat people.
Call (609) 657-3371 anytime. A live person answers, day or night.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Brick since 1984.