Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise governs every chimney sweep, repair, and rebuild we complete in Brick. If something isn’t right, we come back and make it right. No paperwork to file, no argument about whose fault it was, no runaround. Russell Haines has operated this way since 1984, and after 42 years serving Ocean County, we’ve learned that a guarantee only matters if the homeowner never has to think twice about using it. That’s why we put it in writing before we start the job, and that’s why we answer our phones with a live person 24 hours a day, 7 days a week, if something needs attention.

Call (609) 657-3371

We’re not a crew that chases storms or disappears after the check clears. We’re based right here in Brick, New Jersey, and we plan to be sweeping chimneys in this town thirty years from now. A company with that horizon doesn’t cut corners. Every technician we send to your home is background-checked, uniformed, and trained to complete most jobs in a single visit. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - never builder-grade substitutes that fail two seasons later. The number on your estimate is the number on your invoice. Done right, and we stand behind it.

What’s Covered

• Workmanship on every chimney sweep and repair. Whether we’re clearing creosote from a Brick fireplace flue or rebuilding a chimney crown after coastal storm damage, our labor is covered by the 90-Day Done Right Promise for the full period.
• Professional-grade parts and materials. We install only DuraFlex liners, HeatShield resurfacing systems, Gelco caps, Olympia Chimney components, Famco hardware, and Copperfield supplies - brands we’ve trusted for decades because they hold up to Jersey Shore freeze-thaw cycles and salt air.
• Complete jobsite cleanup. Our technicians lay protective coverings, use HEPA-filtered equipment during sweeps, and leave your hearth area cleaner than they found it. If we track anything through your house, we fix it.
• On-time arrival and clear communication. We’ll be there when we say. If traffic on the Garden State Parkway or a prior job runs long, our office calls you with an updated window - no ghosting, no four-hour waits with no word.
• Honest, upfront pricing with no surprises. We provide a written estimate before any work begins, and that number doesn’t change unless you approve additional scope. A square deal: no surprises on the bill.

Our Satisfaction Promise

If you’re not satisfied with any aspect of our work, you call (609) 657-3371 and a live person answers, any hour of any day. You explain what happened. We schedule a return visit at the first available slot that works for your calendar. A technician arrives, assesses the issue, and fixes it. You don’t fill out claim forms or wait for a manager to call you back next Tuesday. The 90-Day Done Right Promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it.

We’ve honored this promise on chimney liner installations in Mantoloking, crown rebuilds in Point Pleasant, and routine sweeps in Brick’s Herbertsville section where salt air accelerates mortar deterioration. Sometimes the fix is a ten-minute adjustment to a cap alignment. Sometimes it’s a full revisit because a homeowner noticed staining we missed on the first pass. The size of the correction doesn’t matter. What matters is that we said we’d stand behind it, and we do. Russell Haines has built this company’s reputation one kept promise at a time since 1984. We’re not about to start making excuses now.

Licensed & Insured Backing

A written guarantee is only as solid as the company behind it. Hearthstone Chimney Co. is licensed and insured, which means if the unexpected happens - a ladder slip, a masonry collapse during rebuild, damage to your roofline - you’re not left holding the bag or fighting with your homeowner’s policy. Our insurance and bonding back up our promise with real financial protection. After 42 years in Ocean County, we’ve seen what happens when uninsured contractors disappear after a mishap. That won’t be your story if you hire us.

Licensing also means our work meets New Jersey’s building and fire safety codes, which matter especially in Brick where local amendments can affect chimney height clearances, liner sizing, and venting configurations for gas inserts. We pull permits when they’re required and schedule inspections when the township demands them. Our Level-2 camera inspections produce photos you can see and a plain-English verdict, documented like an engineer and explained like a craftsman. That documentation protects you if you sell your home, file an insurance claim, or simply want to know whether a recommended repair can safely wait another season.

We’ve worked on chimneys in every neighborhood Brick has - from the older capes near Windward Beach to the waterfront homes along Barnegat Bay where nor’easters test every flashing detail. We’ve seen what fails and what lasts. Our guarantee reflects that experience. Done right, and we stand behind it.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Brick since 1984.